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  1. Casablanca Bridal
  2. FAQ

FAQ

Customer Service

  • Do you have rush options?
  • Customer Service Hours of Operation?
  • How do I submit an Estimate or Order?
  • Delivery Windows
  • Custom Special Order Approval Requirements
  • What Types of Payment do you Accept?
See all 8 articles

Customizations

  • How long does it take to process an Estimate?
  • Size Chart in Inches
  • Size Chart in Centimeters
  • Gown Only vs. Hollow to Hem
  • Casablanca Measurement Guide
  • White Color Clarification
See all 7 articles

Promotional Tools

  • Our Love Story
  • Host a Trunk Show!
  • Gown on Loan

Order Issues

  • Do you charge a restocking fee?
  • My Bride's Wear Date Changed
  • My Order Hasn't Shipped Yet
  • Do you accept Returns?

Casablanca Wholesale Account Info

  • Why Casablanca Bridal?
  • Stock Order Minimums
  • Stock Order Deliveries
  • Retail Distribution Policy
  • Payment Terms
  • What are Star Awards?
See all 7 articles

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