Upon completion of your Custom Special Order, a Casablanca Bridal Customer Service Specialist will transmit a signature required order confirmation to the Retailer's Email on File, to review for accuracy, containing the style, color, size, delivery window and custom changes ordered (if applicable).
The Retailer must then, carefully review and return the signed Special Order Document to Casablanca Bridal OR Reply to the email containing the order confirmation by typing "Approved" in the body of the email. If changes need to be made to the order, please specify what needs to be corrected as soon as possible. Changes can only be accepted within 5 calendar days from the order confirmation issue date.
Delays in approving an order may incur rush fees and prevent our ability to accept customizations with the desired Wear Date.
Once the order confirmation is approved by the retailer, the order is considering a binding contract. Casablanca Bridal is not liable to correct any mistakes made to a Signed or Approved Order Confirmation.
If the Retailer's Order Confirmation Signature, Written Approval are not received within 14 business days from the order confirmation issue date, the order is subject to cancellation. A two day warning message will be emailed to your account prior to the cancellation of the order. If we still do not receive a response the order will be closed. Any reinstatement of the order will need to be processed as a New Order and will be placed using the current delivery window.